Shipping Policy
At Baytnova Furniture, we strive to ensure a smooth and transparent delivery experience for our customers. Please take a moment to read our Shipping Policy, which outlines the delivery process, timelines, and fees.
1 For Baytnova Furniture to arrange to deliver any Products that you have purchased to you, you shall be solely responsible for providing accurate and complete delivery information at checkout. This includes the correct address and any special instructions.
2 Delivery is applicable only within the United Arab Emirates (UAE) in City Limits. The "Out of Service areas" are Madinat Zayed, Al Ruwais, Beda Zayed, Ghayathi, Habshan, Liwa, Tarif and Al Sillah, Al Aqaa, Al Geer, Al Mirfa, Al Buraimi, Al Wagan, Al Qoaa, and other remote locations as deemed by Baytnova Furniture.
3 All orders are delivered from Monday to Saturday, Excluding Sunday and public holidays.
4 The risk of loss and ownership of the products passes to you once the delivery is completed by our authorized delivery partner.
5 Baytnova Furniture is not responsible for any delays in the shipping of your ordered and purchased Product/s, lost or missing Product/s or the incorrect delivery of the Product/s to you, which is due to your fault or due to inaccurate, false or incomplete information provided by you.
6 Any extra costs due to incorrect or incomplete delivery information will be your responsibility.
7 All items are quality controlled and checked for any faults before they are dispatched to you. Should you receive an item that is not in perfect condition please contact us immediately at support@baytnova.ae within 1 day and arrange for the faulty Product to be returned to us.
8 The standard delivery timeline for all products purchased on the website is 7-10 working days. Please note that unless otherwise stated on the website, delivery dates are estimates and may vary based on factors such as product availability and delivery location.
9 Delivery delays may occur due to unforeseen circumstances like weather conditions or logistical constraints. We may promptly notify you in such situations.
10 You will be notified via email, call, or SMS when your order is ready for dispatch. On the scheduled delivery day, our team or Authorized Delivery Partner will contact you with a notification 1 hour prior to arrival at your location.
11 You or your nominated person must be present at the location to receive purchased items and must obtain all necessary permits for access into the community or building as applicable.
12 Upon receipt of goods, you or your nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery, and proper installation (whenever required) of all items.
13 Items will not be released until a signature has been received on the delivery documents.
14 All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing defects must be notified to Baytnova Furniture within 1 day of receipt of goods.
15 It is your responsibility to ensure that the item you intend to purchase or have already purchased fits through all door openings, lifts, service lifts, etc., at your location. Delivery may be rejected by our team or Authorized Delivery Partner if this condition is not met, and there may be additional charges for movement via stairways.
16 You may reschedule the delivery one day prior to the scheduled date provided by Baytnova Furniture at no additional charge. If you reschedule the delivery on the scheduled date, you will forfeit any free delivery offers or delivery charges already paid, and additional delivery charges will be applied for rescheduling.
17 If delivery cannot be completed for the aforementioned reasons or the order is cancelled, the item will be returned to our warehouse and a restocking fee of 20% will be charged. Shipping charges are non-refundable.
18 Baytnova Furniture is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery location, and goods not fitting into the delivery location.
19 Baytnova Furniture is not liable for any damage caused by items being assembled by the Authorized Delivery Partner.
20 Wall drilling and assembly services are not included with any of our delivery options.
21 Baytnova Furniture reserves the right to modify the shipping policy without prior notice.
22 For more information or questions on the shipping policy, you may contact us at support@baytnova.ae
Return Policy
At Baytnova Furniture, we aim for complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a clear and straightforward return process. Please review our Return Policy for all the necessary details.
1 Baytnova Furniture wants you to be pleased with your purchase, and so if for any reason you are not completely satisfied, Baytnova Furniture will refund your purchase within one (1) day of delivery of your purchased Products. Please go through the Returns Policy available on the Website and the Important Information given herein.
2 Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all Product tags still attached.
3 We do not accept returns if:
a. products damaged by misuse or showing signs of wear, even if they are still under warranty;
b. products that have been used, altered, assembled or installed, unless they are defective;
c. furniture items once delivered and assembled cannot be returned or exchanged, unless the Baytnova Furniture's team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion;
d. products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
4 All correctly returned products will be refunded to the original purchaser as a credit to the relevant credit/debit card or bank account used for the transaction, after deducting a restocking fee of 20% of the purchased product's value and shipping charges (if any). If you believe that you have received an incorrect refund, please contact us immediately at support@baytnova.ae.
5 Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Baytnova Furniture shall not be liable for any delays in refund by card companies. Baytnova Furniture offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.
6. Refunds and exchanges are not permitted for the following items, which are also excluded from warranty coverage:
a. Monogrammed and personalized products;
b. Gift Cards;
c. Last piece items;
d. Damage Discount Items;
e. Any product assembled by non-Baytnova Furniture personnel;
f. We reserve the right to refuse any return that does not meet the above conditions
7 Baytnova Furniture reserves the right to modify the return policy without prior notice.
8 For more information or questions on the return policy, you may contact us at support@baytnova.ae
