ORDERS
1. When will I receive my order?
The standard delivery timeline for all products purchased on the website is 7-10 working days. Please note that unless otherwise stated on the website, delivery dates are estimates and may vary based on factors such as product availability, delivery location and schedule.
2. Do you provide express delivery services?
We can custom arrange express delivery according to your needs at additional charges. For more information, kindly reach us at support@baytnova.ae
3. What to expect on scheduled delivery day of my order?
You will be notified via email, call, or SMS when your order is ready for dispatch. On the delivery day, our team or partner will contact you an hour before arrival.
Ensure items fit through all access points (Lifts, doors etc) and have secured all necessary permits. If not, delivery may be rejected, and stairway movement may incur extra charges.
You or your nominee must be present to receive the order and secure any necessary access permits. Upon delivery, inspect the items and sign the documents to confirm receipt, condition, and installation (if applicable).
Goods won’t be released without a signed acknowledgment. Any damage must be noted at delivery, and manufacturing defects reported within 1 day.
4. Can I change my delivery address after I've placed my order?
You cannot change the address online. However, you may request an address change before your order leaves our warehouse. Once the order has shipped, any address or timing changes will result in cancellation, and shipping charges will be forfeited. Rescheduling a canceled order will incur additional charges.
5. I was unavailable each time your delivery partner tried to contact me. How can I reschedule?
If a scheduled delivery is unsuccessful due to your unavailability or an incorrect delivery address, the order will be canceled, and shipping charges will be non-refundable. Rescheduling a canceled order will incur additional charges. For assistance, please contact us at support@baytnova.ae with your Order Number.
6. Do you deliver to countries outside the UAE?
We're sorry, but we currently only deliver to addresses within the UAE. Please refer to our Shipping Policy for more details on eligible locations.
7. Do you provide installation services?
Wall drilling and assembly services are not included in our delivery options. Most of our furniture comes preassembled, with only minimal assembly required for some items.
RETURNS
1. What is your policy on returns?
Baytnova Furniture wants you to be completely satisfied with your purchase. If you are not, we offer a refund within one (1) days of delivery, provided the product is returned in new, unused condition, in its original packaging, with the original invoice and all tags attached. Please note that furniture items, once delivered and assembled, cannot be returned or exchanged.
All correctly returned products will be refunded to the original purchaser as a credit to the relevant credit/debit card or bank account used for the transaction, after deducting shipping charges and other fees (if any).
2. Can I exchange my purchase for another product?
We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead, provided the product is returned in new, unused condition, in its original packaging, with the original invoice and all tags attached. Please note that furniture items, once delivered and assembled, cannot be returned or exchanged.
3. There is an issue with the purchased product, what can I do?
We are sorry there is a defect in the product. Kindly contact us at support@baytnova.ae with invoice and detailed pictures/ videos of the defect within 1 day.
We will attempt to repair the item with manufacturing defect but may replace or refund if repair isn't feasible.
GENERAL
1. Do you have a physical store to view products in person?
Sorry, we are an e-commerce platform and do not offer in-person product viewings. However, you may request detailed product photos and videos by raising a request at support@baytnova.ae
2. Do you provide discounts, price negotiations?
All our prices listed on the website is fixed and non-negotiable. Promotions and discounts are applied when offered and available on the website.
